FAQs

GENERAL:

1: Does satellite require a dial-up modem or telephone line?

No. HughesNet Satellite Internet works without using a phone line or dial-up modem.

2: What types of activities cannot be supported by satellite Internet?

VPN - (virtual private network): VPN usage is not recommended since speed may be reduced up to 70% due to data encryption. As long as the VPN is connected to HughesNet, your online activities will be greatly affected. Disconnecting the VPN will return your speed to normal. The HughesNet technical team does not provide support for problems related to VPN clients.

Substantial Downloading - A service plan that meets your online browsing needs should be chosen to reflect your usage. For ordinary web browsing or staying in touch with family and friends, our entry-level plan would suffice. HughesNet provides plans with higher bandwidth to suit all your needs.

VoIP (voice over Internet) 3rd-party Services - These services do not work well over satellite connections. Along with inferior call quality, these third party VoIP services use your Data Allowance. HughesNet provides HughesNet Voice for home phone service. You get a great connection and HughesNet Voice does not count against your data allowance. Should you choose to use third party VoIP, the free HughesNet Status Meter will help you monitor your usage.

Video Streaming - Gen4 service plans support Netflix. Our most popular service plan will allow you to watch about 15 hours of standard movies per month. The mid-tier plan can provide up to 23 hours of viewing. Since streaming often uses greater amounts of data, make sure to monitor usage with the free HughesNet Status Meter. Watching videos could cause you to go over your allowance. Plans are available to upgrade to higher bandwidth. Netflix and Hulu give you the ability to manage data usage. By adjusting the video quality setting it is possible to double the amount of viewing hours with our mid-tier plan. Get additional bandwidth with HughesNet Tokens according to your needs at $9 per gigabyte. Limitations: Reduction of speed is imposed when a user exceeds data allowance. HD uses higher amounts of data.

Static IP - Residential service does not support Static IP. Contact Hughes business group at 1-866-674-4406 should you require static IP. When using HughesNet for home security, it is recommended to check with the provider to find out if static IP is required.

Video Connections -(Skype*, FaceTime*, Google Chat*) - The Gen4 plans support these video connections. Please monitor your Data Allowance using the free HughesNet Status Meter to be sure you get the best experience.

3: How reliable is HughesNet Internet?

HughesNet Satellite Internet is always connected. Day or night high speed Internet is at your fingertips. Our customers not only have Internet that's always on, but HughesNet also provides additional perks:

-You get five+ email accounts including up to 2 GB storage.
-HughesNet provides you with virus protection and anti-spam protection.
-Tools to create your own blog.
-You can have your own Web portal that allows you to customize so all your favorites are in one place.
-Manage your account online. Pay your bill, upgrade service, etc.
-Customer and Technical Support are available 24/7. Call, live chat or email. HughesNet team members are always available so you stay connected.

4: Is HughesNet high speed Internet available where I live?

HughesNet is available throughout the continental United States. (For HughesNet in Alaska, please call 1-888-396-5623). No matter where you live, rural areas or in the city, you can have quality high-speed Internet with HughesNet. No phone line is required. HughesNet is available in areas not served by cable.

5 Does HughesNet have data allowance policy (Fair Access Policy)?

In order that all HughesNet Gen4 customers receive fair Internet access, Hughes retains a Fair Access Policy. This ensures that all HughesNet subscribers receive equal Internet access. Each HughesNet plan provides a Data Allowance limiting the amount per month of data used. When a subscriber is over the Data Allowance limit, a reduction in download/upload speeds results.

SPEED:

1: How fast is HughesNet Internet?

There are several plans offering the Internet service that best serves your needs. Our basic plan gives you downloads up to 5Mbps. You can get up to 15 Mbps with our fastest plan. You can find out more on our plans and pricing page.

Internet upload and download speeds can be affected in many different ways. Some examples are the speed of a particular website, the number of users on at the same time, your computer configuration and more. HughesNet cannot guarantee consistent stated speeds or uninterrupted use. Upload speed will be slower during peak usage hours. Download speeds can be affected during excessive system usage for long periods. See Fair Access Policy.

2: What about latency?

HughesNet Satellite Internet requires a signal to be sent to our satellite and back to your computer. The signal's round trip takes about a half second. This small delay is known as latency. Applications such as gaming or stock trading require faster input and therefore are not recommended for HughesNet.

GAMING:

1: Can I play real-time games with HughesNet?

The satellite Internet signal experiences latency (a half second delay when the signal travels to the satellite and back to your computer). Multi-player games cannot maintain a consistent connection with the server for the game and so are not recommended with HughesNet.

2: Can I use my gaming system for downloads?

With HughesNet Gen4 you can use many gaming services for downloads such as Xbox LIVE* and Playstation. With these services you can download games and their updates. You can also use the services offered by your gaming system to stream video and music through Netflix* and Hulu*. As a rule, multi-player games will not work with satellite Internet service due to latency. Other non-multiplayer games will work fine.

INSTALLATION:

How quickly can I get HughesNet installed?

Most of our customers will be up and running within 2 weeks. On the day of your order, your information will be sent to our professional, certified HughesNet installer. Your installer will contact you within 3 days of your order. At that time, your installer will help you determine the most convenient date and time to install your equipment.

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Terms & Conditions

1.When you connect to the Internet using HughesNet, the upload and download speeds you experience will vary based on a variety of factors including the configuration of your computer; the number of concurrent users; network or Internet congestion; the speed of the Web sites you are accessing; and other factors. Stated speeds and uninterrupted use of service are not guaranteed.

2.Based on an analysis of customer usage data, Hughes has established a Data Allowance for each of the HughesNet service plans that is well above the typical usage rates. Monthly Data Allowance is the sum of the Anytime and Bonus Bytes. Actual speeds during the Bonus Byte period will likely be lower than speeds indicated. Subscribers who exceed the Data Allowance thresholds will experience reduced download speeds for the remainder of the month. During this recovery period, the HughesNet service may still be used, but speeds will be slower.

3.Customers with SmartBrowsing-enabled plans who have exceeded their monthly Anytime allowance can still send and receive email and browse the Internet. It is important to note, however, that uploading or downloading large files, including video and audio embedded in web pages or attached to emails, will reduce speeds. Visit legal.hughesnet.com for complete details.

4.Free standard installation applies to new Lease subscribers only. Not valid with Purchase option. Limited-time offer.

5.$75 savings on HughesNet Voice equipment available to new subscribers only. 24-month commitment required. Other restrictions may apply. Offer void where prohibited. Offer ends 12/31/16.

6.$19.95 offer represents a $10 monthly savings for three months. After three months, the monthly fee reverts to $29.95. 24-month commitment required. Other restrictions may apply. Offer void where prohibited. Offer ends 12/31/16.

7.Express Repair - Basic includes 2nd business day onsite service. Express Repair - Premium includes next business day onsite service. Business hours are 8 a.m.-5 p.m., Monday through Friday. $29.95 per onsite repair incident in addition to monthly fee.

Minimum term required. Monthly service and termination fees apply. Usage is subject to a Fair Access Policy. Actual speeds may vary. Speed and uninterrupted use of service are not guaranteed. Visit legal.hughesnet.com for details.

Speeds are not guaranteed. Monthly Data Allowance is the sum of the Anytime and Bonus Bytes. Actual speeds during the Bonus Bytes period will likely be lower than speeds indicated.

Service is subject to our HughesNet Voice Subscription Agreement and Reasonable Use Policy. Service (including 911/emergency services) will not function during periods of Internet service outage. Additional Voice adapter equipment required. Applicable countries for International calling plans can be found on legal.HughesNet.com. Transfers of existing telephone number not always available and your new telephone number may not be a local number.

Please review the HughesNet Offer Positioning and Legal Disclaimer document for additional ways to advertise our offers correctly.

© 2016 Hughes Network Systems, LLC. HughesNet is a trademark of Hughes Network Systems, LLC, an EchoStar company.